Exchanges e
returns
Returns for regret or cancellation of a purchase
I bought a product, but gave up before receiving it.
In the event of withdrawal before receiving the product, you must refuse the product upon delivery and notify us so that we can arrange the cancellation within 10 (ten) calendar days after receiving the product in our store again.
I received my product, but I gave up as soon as I received it.
If you have already received the product and want to withdraw from the purchase, you have the right to return it and receive a refund of the amount of your order. The deadline for withdrawing the purchase is 07 (seven) calendar days from receipt of the product. The order will only be canceled if the product is without signs of use, with its manual (if any) and all its accessories.
I received my product, but I gave up the purchase after the moment of delivery.
In cases where the refusal does not occur at the time of delivery, the customer must issue a sales return invoice and attach it to the returned product.
The order will be canceled after reviewing the product. The analysis will be carried out within 07 (seven) business days, counted from the receipt of the product in our stock again.
If the product meets the above requirements, the refund of the amount paid will occur according to the payment options below:
Credit card: You will be asked to cancel the debit to your card administrator. If a debit has already occurred, the reversal of the paid installment(s) may occur in up to 02 (two) subsequent invoices. We remind you that this procedure is the responsibility of the issuing bank.
Bank slip: The refund will be made through a deposit in the current account of the holder of the purchase, which must contain the same CPF that appears in the request, within 10 (ten) business days.
I need to request the refund amount for a canceled order.
The refund of the amount paid will occur according to the payment options below:
Credit card: Your card administrator will be notified and the chargeback may occur in up to 02 (two) subsequent invoices.
Bank slip or Account Debit: The refund will be made by electronic transfer to the current account indicated by the buyer, within 10 working days. It is necessary that the CPF of the current account holder is the same that appears in the order (customer CPF).
In case of purchases in installments, the refund will follow the procedures of the financial agent involved.
In case of return, the refund of values will be processed only after receiving and reviewing the conditions of the product(s) in our store again.
The refund will be made for the total value of the returned/cancelled product, plus the shipping cost.
We disclaim responsibility for canceling or repairing any product that clearly shows signs of misuse.
I bought a product and it came different from the order on the website.
Check the product immediately upon delivery . If there is any discrepancy with your order (damaged product, different model, missing accessory, broken packaging and signs of use), refuse and record the reason for the return on the back of the invoice. Do not sign any other documents. Once notified by the carrier of the return, our team will arrange a new order with the shipment of the product.
If you have already received the product and it has a discrepancy in relation to the order , you have the right to request an exchange. In this case, the deadline to exchange or return the product and contact our Customer Service Center is 07 (seven) calendar days from receipt of the product.
The order will only be exchanged if the product is without signs of use, with its manual (if any) and all its accessories. If the refusal does not occur at the time of delivery, the customer must issue a sales return invoice and attach it to the returned product. The exchange will only be made for another product of the same type (model and brand) and the shipment must be made through a reverse code (provided by the CAC). The exchange or cancellation of the order will only be carried out after analyzing the product. The period for carrying out the exchange will depend on the availability of the same model of the product in our stock and will be informed via email or telephone.
I bought a product and it came defective.
The request for a defective exchange must be communicated to us within 90 days, counting from the date of receipt. Within this period, the customer has the right to request the exchange, for which he must contact our service channels (CAC) and request a visit from the technician to verify the defect, thus obtaining the technical report, as well as the reverse code for shipping the goods to carry out the shipment.
It is also necessary for the customer to issue a shipping invoice for exchange and also send it with the goods. The customer can also choose to send it directly to Pitney Bowes, in which case the exchange of the product will be conditioned to the analysis of the internal technicians, for the sending it is necessary the reverse code (provided by the CAC) and the issuance of the remittance invoice to exchange. It is important to note that for exchange the product must be free of signs of misuse, manual (if any) and all its accessories.
Products may be returned without prior consultation in the event of non-compliance with the criteria listed above or in the event that no defect is found.
What is the delivery time for my product(s)?
Delivery will be made according to the payment option selected at the time of purchase, and will depend on confirmation of payment by the entity responsible for the payment method.
The delivery time varies according to the deadlines established by the Post Office for each region.
How are the products delivered?
If o our delivery man cannot find anyone at the indicated location, he will make up to three attempts.
Confirm the measurements of the product purchased with the packaging to verify that it is compatible with the measurements of the delivery address. For example: passing through doors, gates, elevators, stairs and planned furniture.
If delivery does not take place and/or it is not possible to locate the indicated address, we will contact through the data provided on the website such as e-mail and telephone to confirm the address.
Situations that may change the delivery time.
Inconsistency in the data provided in the registration on the website;
Difficulties in confirming the registration to release the order;
Absence of responsible person to receive the product at the place of delivery;
Refusal to receive the goods by third parties;
Natural factors such as rain, accidents, among others;
Note by our carriers of anomalies with the quality of the packaging or product.