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DEADLINE

Delivery will take place according to the payment option selected at the time of purchase, and will depend on confirmation of payment by the entity responsible for the payment method. The delivery time varies according to the deadlines established by the post office for each region.

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DELIVERY PROCEDURE

If our delivery man does not find anyone at the indicated location, he will make up to three attempts.

Confirm the measurements with the packaging of the purchased product, if it is compatible with the measurements of passage of the delivery address, for example passage through doors, gates, elevators, stairs and planned furniture.

If delivery does not take place and it is not possible to locate the address indicated, we will contact you through email and telephone contacts to confirm the address.

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SITUATIONS THAT MAY CHANGE THE DELIVERY DEADLINE

• Inconsistency in the data provided in the registration.

• Difficulties in confirming the registration to release the order.

• Absence of responsible person to receive the product at the place of delivery.

• Refusal to receive the goods by third parties.

• Natural factors such as rain, accidents, among others.

• Note by our carriers of anomalies with the quality of the packaging or product.

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CONTACT

Support Virtual Store

Tel: 11 2348-8860

E-mail: lojavirtual@pitneybowes.com.br